Dubai Electricity and Water Authority (DEWA) has added advanced features to its 'Smart Response' service, making it available on the 'Dubai Now' app, the DEWA website, and its smart application.
Leveraging artificial intelligence and geographic information systems, the authority has enhanced the speed and efficiency of responding to technical complaints, providing real-time updates on reports around the clock.
In a statement, DEWA explained that the 'Smart Response' service enables customers to self-diagnose electricity and water faults, in addition to reducing the time needed to handle reports when a site visit from the technical team is required.
Customers can now share their geographical location as a guest, without needing to log in to their DEWA account, to facilitate access to the service. They can also communicate with DEWA's technical team and share updates regarding their technical complaint through the developed digital service.
Customers can track their technical complaint in real-time, with a mini widget (Widget) available on supported 'iOS' devices. DEWA also offers smarter and more precise monitoring of technical complaints and field activities, which helps prevent duplicate reports. The authority provides its customers with a set of tips in case of power outages in homes or buildings, including identifying affected areas and checking the internal distribution board.
