"SALC", the exclusive operator of toll gates in Dubai, has announced that 1.3 million drivers have been enabled to access advanced digital vehicle insurance solutions within one year of its strategic partnership with "Liva" Group, a specialist in the Gulf insurance sector. The partnership, launched in November 2024, leverages SALC's advanced digital platform to integrate Liva's solutions into a unified electronic system. This allows customers to renew their insurance through simplified online steps and provides scheduled renewal alerts to ensure continuous coverage without interruption. Indicators show that 25% of users renewed their vehicle insurance in just 3 minutes via the dedicated digital platform without any human intervention, reflecting growing confidence in digital options and the ease of completing services through smart channels. Ibrahim Sultan Al Hammadi, CEO of SALC, stated that the achieved results reflect the effectiveness of the partnership with Liva in developing innovative solutions that elevate the customer experience, confirming the company's commitment to expanding its portfolio of digital services and supporting Dubai's journey towards becoming one of the world's smartest cities. Martin Roeg, CEO of Liva Group, said that the experience of collaborating with SALC demonstrates the power of digital platforms in shaping the future of vehicle insurance in the country, explaining that this step marks the beginning of upcoming partnerships that will enhance digital transformation in the insurance sector. The partnership reflects the growing demand for digital insurance services available through the platform and its role in supporting Dubai's transport system, aligning with SALC's strategy to diversify innovative solutions for road users and enhance the efficiency of future services.
