The Crown Prince of Dubai, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, has announced the citywide introduction of a one-time contactless hotel guest check-in solution. This innovative system allows guests to complete all check-in formalities prior to their arrival, directly from their mobile phones. By uploading essential identification documentation and biometric data once, the entire process is streamlined, significantly reducing or eliminating traditional check-in times. Upon arrival, guests can bypass the usual check-in desk formalities at the start of every stay at participating hotels. The securely held data then remains valid until the identification document expires, meaning only a quick authentication, such as through facial recognition, would be required on subsequent visits. The pioneering biometric and digital technology, developed by the Dubai Department of Economy and Tourism (DET) and available through several independent providers, is now available for immediate integration at hotels and holiday homes across Dubai. This initiative sets a new global benchmark for guest convenience, safety, and innovation in the hospitality sector. His Highness Sheikh Hamdan said: “Guided by the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, our city continues to lead the way in embracing innovation and creating unparalleled experiences.” His Excellency Helal Saeed Almarri, Director General of the Dubai Department of Economy and Tourism (DET), added: “The introduction of this citywide one-time contactless check-in solution is a pivotal moment for Dubai's hospitality industry and a clear demonstration of our progress towards achieving the goals of the D33 agenda. It also builds on the incorporation of smart technology across the destination, including the introduction of smart tunnels at Dubai International Airport, which have reduced processing times at passport control to just seconds. Dubai’s hospitality sector has been one of the cornerstones of its growth as a global destination, with world-class facilities and service available at 820 hotels and hotel apartments across the city.” The solution is designed for easy integration into existing hotel apps or web platforms, ensuring a smooth transition for participating establishments. Dubai’s hospitality sector has helped the city reach new heights, welcoming 15.70 million international overnight visitors in the first ten months of 2025, up 5% year-on-year, with guests spending a total of 36.71 million room nights at hotels across the emirate. Repeat visitors make up almost a quarter of total annual visitation to Dubai, and this new service welcomes them to the city with added convenience, consolidating their affinity for the destination. By leveraging cutting-edge solutions, we are not only enhancing the visitor journey, but also strategically positioning Dubai for sustained tourism growth. Beyond its immediate benefits, the technology holds significant potential to be leveraged across other tourism touchpoints, such as car rentals, paving the way for a more integrated and customised visitor experience throughout the city.
