Dubai Electricity and Water Authority (DEWA) continued to record the highest levels of customer happiness in 2025, achieving 98.9% in the Dubai Government's Instant Happiness Index. According to the results of the Customer Happiness Index study, conducted by the Dubai Government Excellence Program, the happiness rate of customers with special needs reached 98.02% in 2025. The happiness rate of customers with the Authority reached 97.01%, while the happiness rate of service partners exceeded 99% in 2024. Saeed Mohammed Al Tayer, Managing Director and CEO of Dubai Electricity and Water Authority, said: 'The Customer Happiness Charter aims to enhance stakeholder engagement by adopting best practices and providing innovative digital solutions to achieve their happiness'.
