Amid limited flight operations due to the closure of airspace in the region, national airlines have called on travelers to adhere to a set of guidelines to ensure smooth travel during the current phase.
Airlines have stressed the importance of not heading to the airport unless passengers have received a direct notification from the company confirming their flight is operating or has been rebooked. This is due to only a limited number of flights currently operating, with the rest remaining suspended until further notice.
The companies emphasized the importance of continuously checking flight status through official websites and following operational updates that are continuously posted as the situation develops.
Airlines have also urged customers to ensure their contact details are updated via 'Manage Booking' pages to receive notifications regarding any changes, cancellations, or rescheduling of flights.
Data released by the airlines indicated that affected passengers can rebook on alternative flights to the same destination within a specific period from the original travel date without additional fees. This can be done by contacting the airline directly or through a travel agent, depending on the booking method.
Airlines have provided the option to request a refund for tickets through dedicated electronic forms or through travel agents for bookings made through them.
The airlines noted that call centers are experiencing high pressure due to an increase in inquiries, urging customers to be patient and use official digital channels for assistance and to follow the latest updates.
Airlines confirmed that the safety of passengers and flight crews remains the top priority, and the full resumption of operations will remain linked to the development of the situation and the fulfillment of all safety requirements.
