The Federal Tax Authority has clarified what has been circulated regarding the transfer of tax returns through the "Emirates X" platform using the digital identity only. The Authority also confirmed that the traditional method is still available alongside the digital identity, allowing access through the "username" and "password" data.
This clarification was a response to complaints and inquiries received from users to the Authority, where they faced difficulties while submitting their tax returns for the period ending on February 28 last year. They found that accessing their accounts required the use of the digital identity exclusively, without enabling the previous option to rely on "username" and "password."
The applicants explained that registration with the Authority was previously completed by former employees without a precise explanation regarding the required digital identity. The Authority confirmed that accessing the tax accounts through the "Emirates X" platform still includes the benefit of both methods (the digital identity and regular login data).
Regarding the changes to the income registration page design, the Authority indicated that this step aligns with "Tadara" standards to enhance user experience and transition to digital. Moreover, the Authority confirmed that using the digital identity contributes to providing services that are safer and more effective for users, supporting the state's aspirations towards digital transformation and enhancing smart government initiatives.
