Two banking experts confirmed that the changes to the dates of loan payments occur through the submission of an official request at the bank, rather than through inquiries at the customer service center. They noted that the change of date is accompanied by the client's personal signature on the request, and this can only be done at the bank.
This arose after client complaints from banks, who claimed that they had been fined for overdue monthly payments for many years, realizing that the date of payment had not been changed at their request, nor when they contacted the customer service center, nor when the loan was processed earlier. They stated that they relied on the change in the dates of payment, based on the confirmed reports of some bank employees about these changes.
In detail, the bank clients reported that they requested to change the dates of the payment of monthly payments for loans after the transition to new workplaces, where the date for calculating salary payments changed. However, when they contacted their banks' customer service centers or to the employee who had previously processed their transactions, they were informed that the change had taken place, or that there was no reason for the delay, as long as the payment was made by the due date of the following month.
One of the banking experts, Tamer Abubakr, confirmed that "the signing of loan agreements is accompanied by documentation that indicates the payment schedule with dates, as well as the total amount, separated on a percentage basis, and another amount for the principal amount of the loan, and if the client wishes to change it, they need to submit a request to the bank in person and provide an official request, accompanied by an account statement showing the date of calculating the salary from the new source, and not through inquiries at the customer service center," noting that any changes must be factually entered into the banking system to avoid delays of subsequent payments, which may affect the credit rating if they are repeated within more than one month.
Clients confirmed that they agreed to pay the amount due on the new date, relying on the confirmation of the employee that the problem would not occur, as long as the payment would be completed in the following days after the old date, and payments would not accumulate within the next two consecutive months.
Banking expert Mustafa Ahmed stated that "the change of the payment date of the credit principal is accompanied by the client's signature on the request, and this only occurs in the department, and not through the customer service center or marketing employees," emphasizing that usually changes occur within two or three business days after the request is submitted.
He indicated that "banks set the date of payment until the day after salary payment, or the next day in any case, and this is generally accepted, but if the client wants to change the payment date due to some situation in not a small number of days, for example, due to a transition to a new job or a delay in receiving salary, in this case, they must submit a request under the condition that the previous payment is made, where changes will take effect for the next payment, of which there will be without the subsequent payment of the principal. "
