Concerns Rise Over Quality of Imported Goods

Consumers in the UAE express concerns over the quality of products from foreign e-commerce platforms. Issues include poor quality, difficult return policies, and misleading advertising. The Emirates Consumer Protection Association urges awareness when shopping online to avoid negative practices.


Concerns Rise Over Quality of Imported Goods

Many users have reported that foreign online platforms offer products of a quality different from what is expected, and in fact, their delivery often turns out to be of poor quality. Buyers have confirmed the difficulties with the return of certain products and the conditions for bulk purchases set by these platforms for the delivery of goods.

The United Consumer Association called to adhere to important standards when making purchases on online platforms, especially to avoid unknown and unreliable sites in order to prevent negative experiences for buyers. They reported that since the beginning of this year, there have been many complaints about certain foreign online platforms, emphasizing the importance of interacting with trusted sites and understanding the sales policies on such platforms.

One of the users, Yusuf Zakher, noted: "I found that when purchasing on foreign online platforms that advertise through social networks with large discounts, the products turn out to be of poor quality." He emphasized that some of these platforms complicate the process of returning and exchanging products, hindering communication and establishing strict terms.

Another user, Hamza Abdelrahim, pointed out that many foreign online platforms use methods of presenting products in an exaggerated form, increasing their size in images to make the products look of higher quality, while in reality, they turn out to be of low quality.

Expert of various trade sectors Ibrahim Al-Bakr emphasized that it is important not to be swayed by tempting offers with discounts on foreign online platforms and to compare prices with trusted platforms, also using customer feedback on the Internet, while studying the return and exchange policies on these platforms for safe purchases.