The number of consumer complaints about the services of "Etisalat" and "du", belonging to the Emirates Integrated Telecommunications Company, decreased by 35.8% compared to last year. In January and February 2025, 1946 complaints were received compared to 3033 for the same period last year, reported Kharek.
In the "Regulator of Communications" report for the previous two months, it is mentioned that 717 complaints were sent regarding the services of "Etisalat" and 1229 - regarding "du". "Etisalat" resolved 96.2% of complaints, while "du" resolved 88.3%, after solutions were found.
0.7% of complaints regarding "Etisalat" services and 1% regarding "du" were resolved within five working days, specified the organization. The level of customer satisfaction from resolved complaints about "Etisalat" services was 94.5%, while for "du" it was 98.9%.
Reports on complaints are part of the organization's efforts to improve the services provided in the telecommunications sector in the country to increase the level of customer satisfaction.
