Abu Dhabi Commercial Bank has confirmed to its valued clients that their data, accounts, and the bank's systems were not affected during the outage. The personal banking application has been reactivated, and while most services are now available to customers, some simple features are still in the gradual recovery phase. Abu Dhabi Commercial Bank extends its gratitude to its clients for their understanding and continued trust, reaffirming its commitment to providing banking services that meet the highest standards of excellence and efficiency. The contact center has also been reactivated, which continues to rapidly restore its operational capacity. In this context, Ala Arakt, Group Chief Executive Officer of Abu Dhabi Commercial Bank, stated: "We deeply apologize to our valued clients who faced difficulties accessing services over the past 48 hours. The efficiency of our banking services is a fundamental pillar of the trust our clients place in us, and our teams have worked around the clock to restore services as quickly as possible with the highest security standards. Despite the advanced infrastructure of our bank's systems, we are taking this opportunity to continue enhancing our operational readiness and infrastructure, ensuring the continuous delivery of services at the level expected by our clients from Abu Dhabi Commercial Bank, even in such rare exceptional circumstances." The bank also expressed its appreciation to the Central Bank of the United Arab Emirates and all relevant parties for their ongoing support and guidance, and thanked its employees for their commitment and high professionalism, which were a key factor in managing this situation. Abu Dhabi Commercial Bank confirmed on Wednesday the reactivation of its banking application for the retail banking sector.
